Shipping policy

Naturalth aims to deliver all the nature-derived skincare essentials safely.

Processing Time

All the orders are processed within 1–3 days (not including public holidays and weekends). During promotions, processing might take a little longer.

Shipping Areas

Naturalth currently delivers all over Dubai. For international shipping, you may reach out and request us. Rest assured, we plan to be available everywhere.

Delivery Time

Estimated delivery timelines after dispatch:

Dubai: 2–5 business days

Shipping Fees

Shipping charges are calculated at checkout based on your location and order value. Free shipping promotions may be offered from time to time.

Order Tracking

Once the order is shipped, we shall share all the relevant tracking details with you via email.

Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers, weather conditions, or unforeseen circumstances.

Incorrect Address

Kindly ensure that the shipping details are correct. We are not responsible for any delayed or incomplete orders due to incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or is missing items, kindly reach out to us within 48 hours of delivery at naturalth.ae@gmail.com, along with photos, so we can assist you.